Return & Refund Policy
Our Guarantee:
At Dr. Gummy, we stand behind the quality of our products. If you are not satisfied, we’re here to help.
Returns
Eligibility: Returns are accepted within 30 days of purchase for unused, unopened products in their original packaging.
How to Initiate a Return
1. Contact our customer service team at [email protected] with your order number.
2. We will provide you with a return shipping label and instructions.
3. Return the item in its original condition.
Return Shipping Costs
If the return is due to a product defect or error on our part, return shipping is free.
For all other returns, the customer is responsible for return shipping fees which will be calculated and revealed to customer based on the specific date rate
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 5-7 business days to the original method of payment.
Exchanges
We replace items if they are defective or damaged during shipping. If you need to exchange a product, contact us at [email protected].
Non-Returnable Items
Opened or partially used products cannot be returned for hygiene and safety reasons.
Contact Us
For questions or further assistance, reach out to our customer support at [email protected]
